Consumer Code

Consumer Code for Home Builders

At Oakmere, we take customer satisfaction seriously and are committed to delivering a high level of Customer Service. As part of this commitment, we fully comply with the Consumer Code for Home Builders, which is designed to protect you throughout the entire home-buying journey.

What is the Consumer Code?

The Consumer Code for Home Builders (the “Code”) is an industry-wide scheme that sets out clear requirements and best practices for new home buyers.
It ensures you are treated fairly, provided with accurate information, and supported from the moment you first enquire to well after you move into your new home.

The Code also helps you understand the level of service you are entitled to expect, giving you confidence and peace of mind during the buying process.

What Does the Code Cover?

The Code applies to every stage of your home-buying journey, including:

Pre-Contract

You will receive clear and comprehensive information before you decide to reserve a home. This includes:

  • Details about the property, layout and specification
  • Warranty information
  • A written Reservation Agreement outlining key terms
  • Details of any fees or charges

This ensures you have everything you need to make an informed decision.

Contract Exchange

At this stage, you will be provided with:

  • Realistic and reliable information about construction timelines
  • An estimated completion date
  • Details about the handover process
  • Clear contract terms and explanation of your rights

This helps you plan your move with confidence.

After You Move In

Once you have taken ownership of your new home, the Code ensures you continue to receive support through:

  • Clear after-sales service information
  • Details of what is and isn’t covered
  • Health & safety information for your new home and surrounding area
  • A structured complaints procedure if issues arise

If a dispute cannot be resolved, you can access the Independent Dispute Resolution Scheme, offering a fair and impartial solution without the need for legal action.

Our Commitment to You

Oakmere is proud to follow the Consumer Code for Home Builders.
We build homes with care — and we are equally committed to supporting you with transparency, fairness and high-quality service at every stage of your journey.

If you have any questions about the Code or how it applies to your purchase, our New Homes Advisors are always here to help.

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